Privacy Policy

Last Updated: 2.01.2026

Dukaani (“we”, “our”, or “us”) is owned and operated by Conchshell Techsolutions, which acts as the data controller for your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Dukaani website, platform, mobile applications, and related services (collectively, the “Service”). By using Dukaani, you agree to the practices described in this Policy.

1. Information We Collect

a. Personal Information

When you register or use Dukaani, we may collect information such as:

• Name

• Email address

• Phone number

• Business name and details

• Billing and payment information

• Login credentials (encrypted)

b. Business & Usage Data

As a business management platform, Dukaani may process:

• Customer and lead data uploaded by you

• Product catalogs, inventory, orders, invoices, and transactions

• Distributor, retailer, and manufacturer records

• Communication logs and automation workflows

c. Device & Technical Information

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device information

• Time zone and cookies

• Pages viewed, referring URLs, and interaction data

This data is used strictly for security, analytics, and service improvement.

2. Why We Process Your Data

We process personal and business data only for legitimate purposes, including:

• Providing and operating Dukaani services

• Enabling WhatsApp commerce, CRM, and ERP functionality

• Processing payments and subscriptions

• Improving platform performance and user experience

• Preventing fraud, abuse, and security threats

• Complying with legal and regulatory requirements

We collect only the minimum data necessary to deliver our services effectively.

3. Cookies & Tracking Technologies

Dukaani uses cookies to:

• Ensure platform functionality

• Maintain user sessions

• Analyze website usage

• Improve performance and experience

Some cookies are essential and cannot be disabled. Optional cookies may be used for analytics or marketing purposes. By using Dukaani, you consent to the use of required cookies.

4. Data Sharing & Third Parties

We do not sell your personal or business data.

We may share data only with:

• Trusted service providers (hosting, payment gateways, messaging APIs)

• WhatsApp / Meta platforms strictly for service functionality

• Legal or regulatory authorities when required by law

All third parties are contractually bound to protect your data.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

• Secure servers and access controls

• Encrypted communication

• Regular system monitoring

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal and business data only for as long as:

• Your account remains active

• Required to provide the Service

• Necessary for legal or compliance purposes

You may request deletion of your data, subject to legal obligations.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

If you are a resident of the European Economic Area (EEA), Dukaani processes your data in accordance with GDPR requirements. Your information may be transferred outside the EEA, including to India and other countries, with appropriate safeguards.

8. Third-Party Links

Dukaani may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage you to review their policies separately.

9. Legal Disclosure

We may disclose information if required by law or when we believe disclosure is necessary to:

• Comply with legal obligations

• Protect our rights or property

• Prevent fraud or security issues

• Protect user safety

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of Dukaani constitutes acceptance of the updated Policy.

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us at:

Conchshell Techsolutions
📧 Email: support@dukaani.in
🌐 Website: https://dukaani.in