Terms and Conditions

Last Updated: 2/01/2026

Welcome to Dukaani.

These Terms and Conditions (“Terms”) govern your access to and use of the Dukaani website, platform, mobile applications, and related services (collectively, the “Service”), operated by Conchshell Techsolutions (“Company”, “we”, “us”, or “our”).

By accessing or using Dukaani, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

1. About Dukaani

Dukaani is an all-in-one business management platform offering tools such as WhatsApp commerce, customer relationship management (CRM), distributor and retailer management, inventory and stock control, order and billing management, automation, analytics, and related services for businesses including D2C brands, retailers, distributors, manufacturers, service providers, and enterprises.

2. Eligibility

By using Dukaani, you represent and warrant that:

• You are at least 18 years of age

• You have the legal authority to enter into this agreement

• You will use the Service only for lawful business purposes

3. Account Registration

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate, current, and complete information

• Maintain the confidentiality of your login credentials

• Be responsible for all activities conducted through your account

Dukaani is not liable for any loss or damage arising from unauthorized access caused by your failure to secure your account.

4. Use of the Platform

You agree not to:

• Use Dukaani for illegal, fraudulent, or unauthorized activities

• Violate any applicable laws, regulations, or third-party rights

• Send spam, abusive, misleading, or harmful communications

• Attempt to gain unauthorized access to systems or data

• Interfere with platform performance or security

We reserve the right to suspend or terminate accounts violating these Terms.

5. WhatsApp and Third-Party Integrations

Dukaani integrates with third-party platforms such as WhatsApp, Meta services, payment gateways, and other APIs.

You acknowledge that:

• Use of such services is subject to third-party terms and policies

• Dukaani is not responsible for service disruptions caused by third parties

• Compliance with WhatsApp and Meta policies is your responsibility

6. Intellectual Property Rights

Unless otherwise stated, all intellectual property rights in Dukaani, including software, branding, logos, content, and designs, are owned by Conchshell Techsolutions or its licensors.

You may not:

• Copy, modify, distribute, sell, or lease any part of the Service

• Reverse engineer or attempt to extract source code

• Use Dukaani branding without written permission

Users retain ownership of their business data uploaded to the platform.

7. User Content and Data

You are solely responsible for the accuracy, legality, and integrity of the data you upload, including customer data, product information, and communications.

By using Dukaani, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service.

8. Cookies

Dukaani uses cookies and similar technologies to enhance user experience, analyze usage, and improve services. Required cookies are essential for platform functionality. Optional cookies may be used for analytics or marketing purposes.

By using the Service, you consent to the use of required cookies.

9. Payments and Subscriptions

Certain features may require paid subscriptions.

• Fees are billed as per the selected plan

• Payments are non-refundable unless explicitly stated

• We reserve the right to modify pricing with prior notice

10. Links to Third-Party Websites

Dukaani may contain links to third-party websites. We do not control or assume responsibility for their content, policies, or practices.

11. Limitation of Liability

To the maximum extent permitted by law, Dukaani and Conchshell Techsolutions shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Service interruptions caused by external providers

Use of the Service is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Conchshell Techsolutions from any claims, damages, losses, or expenses arising from:

• Your misuse of the Service

• Violation of these Terms

• Infringement of third-party rights

13. Termination

We reserve the right to suspend or terminate your access to Dukaani at any time, without notice, for violation of these Terms or applicable laws.

14. Modifications to Terms

We may revise these Terms at any time. Continued use of Dukaani after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

16. Contact Information

For any questions regarding these Terms, please contact:

Conchshell Techsolutions
📧 Email: support@dukaani.in
🌐 Website: https://dukaani.in